What clients say, in their own terms.

I brought in my late father's Omega pocket watch, which had not moved in at least twenty years. Ahmad Hafiz opened the case in front of me, showed me the condition of the pivots and explained what he was seeing without any pressure. The agreed restoration came back in nine weeks with a written record of every part touched and the timing machine figures at the end. I did not expect to understand the document but he walked me through it. The watch now runs at −4 seconds per day, which he said is within a reasonable range for a movement of that age.

June 2025

Brought in a diver that had fogged under the crystal after I took it snorkelling. I had assumed the seal had failed completely but after the water resistance service the report said the case-back thread was still holding — only the crown tube had worn. The gasket renewal and pressure test came back at 8 bar, which is the original rating. The one thing I would mention is that the waiting time at drop-off was a bit longer than I expected, though they did call ahead to let me know it might be busy that morning.

June 2025

I drove from Taiping specifically because a friend recommended the workshop. The inspection and ledger entry at RM 140 was the right starting point — I had no idea whether my grandfather's Swiss cylinder movement was worth restoring. The entry described the condition clearly, noted that one jewel was cracked, and said the mainspring had taken a set. I could make an informed decision about whether to proceed. I did, and the finished work was returned with the original ledger entry and the updated one for comparison.

July 2025

I use this workshop for annual inspections on three watches I wear regularly. The ledger entries build up over time so I can track how each one is performing year on year. After the second inspection on my Seiko automatic, the entry noted the amplitude was dropping — the watchmaker explained what that likely meant and quoted a service price. Nothing rushed, nothing assumed. I appreciate the consistency more than anything else.

July 2025

My mother bought a pearl-dial Longines in the 1970s and it had not been serviced in perhaps fifteen years. I was hesitant about cost. The inspection confirmed the movement was in reasonable condition and that a service rather than full restoration would be the right approach. That distinction — between a service and a restoration — was explained clearly and it made a real difference to the decision. The finished result came back on time and within the quoted range.

June 2025

Water resistance service on a Citizen that I use for outdoor work. The result was recorded as 10 bar, which is what it was originally rated. The workshop was direct about the fact that not every case can be restored to its original rating, and I appreciated knowing that before I agreed to the work rather than after. Simple, professional, no unnecessary additions to the bill.

July 2025